Taste of Dublin is an event that welcomes and can accommodate all visitors despite some of the challenges of being staged in a park and the temporary nature of the event.
All Taste Festivals staff are advised in staff briefings as to their obligations under current DDA regulations. This explains how to address and deal with visitors with disabilities – in addition an information sheet is circulated within their staff briefing notes. Key management staff are given more training and insight into this and have the confidence and experience to deal with enquires and complaints. In addition the security and stewards that are employed have all been trained internally by their company on these matters – this is a service level agreement requirement with our security and stewarding suppliers.
All exhibitors and contractors who are involved with the show are provided with the clarity required around the compliance that is required on their behalf to the relevant DDA regulations. This information is provided in restaurant manuals and exhibitor manuals. Full checks take place through build up to ensure that all stands being constructed will comply. It is a contracted obligation that amends are made prior to opening if required to ensure that the facility / stand or services complies.
To address in particular some of the challenges facing visitors with learning difficulties or disabilities the following is auctioned within the show.
- All marquees are ramped to allow for wheel chairs access.
- We install metal and plastic track way around the site which allows for easy mobility for wheelchairs if the park grounds become muddy or waterlogged.
- We provide adequate disabled access toilets which are clearly marked on you are here boards and also within the show programme.
- Counters at box office / banks and restaurants are designed to allow for serving of customers in wheelchairs.
- Induction loops are fitted to Ticket Sales points, Information Points, Banks and all show feature areas.
- Our website has a page which details all the information that visitors with disabilities require in terms of planning a visit to the show. We also provide a dedicated phone line for pre event enquires from visitors attending who may have concerns over visitor arrangements.
- If visitors are required to bring a companion, assistant or guider to assist with their enjoyment of their visit to the show – these carers will be admitted free of charge.
- Guide, assistance and hearing dogs are admitted to the show.
- A limited amount of disabled parking is made available and is pre-booked via the dedicated disable information telephone line promoted on the website.
- We retain a stock of wheel chairs on site should visitors require use of these once they arrive at the show.
- We ensure that there is always some suitable reserved space available within each theatre or workshop for visitors to use.
Throughout the show we have a public accessed organisers office that is able to deal with all visitor enquires and staff are trained to handle any complaints from visitors. If a complaint cannot be dealt with on site then this will be followed up after the show within a matter of days through appropriate methods related to the nature of the complaint.